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Frequently asked questions
How to order?
Here are the simple steps to follow:
- Choose your product, select color, size, and quantity.
- Add it to your cart, then click on "Proceed to checkout".
- Fill in your information: customer, shipping, billing, payment.
- If you have a discount code, enter it at the payment step.
- Verify your order one last time, then click on "Complete the order".
If you need help, contact us, we're here for you!
What is the return policy?
We have complete confidence in our products, which is why we offer a 14-day return policy from the receipt of your order, with no risk to you! The merchandise must simply be unused, in its original condition and packaging.
Where do you ship your products?
We ship worldwide. You will receive a tracking number as soon as your order is shipped, to track it in real-time!
What is the delivery time?
Our packages are tracked and delivered within 5 to 7 business days. If a delivery delay is expected, we will notify you by email directly.
How to use my discount code?
Just enter your discount code at the payment step in the "discount code" box, and the discount will be applied automatically!
Can it be used with other treatments?
Yes, apply it before your usual cream to maximize the benefits.
Convient-il aux peaux sensibles ?
Oui, sa formule douce est adaptée aux peaux sensibles.
Quand observer les premiers résultats ?
Les premiers effets sont visibles après quelques jours d'utilisation régulière.
Le produit est-il testé dermatologiquement ?
Oui, le sérum a été testé sous contrôle dermatologique pour garantir sa tolérance même sur les peaux sensibles.
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Une question ?
Écrivez-nous via le formulaire ci-dessous et notre équipe vous répondra au plus vite !